For DCJ and NGOs
Trauma-informed, reliable support for the children and young people in your care: contact supervision, supervised transport, respite and in-home support, with the logistics and the reporting handled, so your team can give its time to case management.
Trusted partners and associations
Who we are
Founded by a social worker with over 20 years' experience, Family Konnect is a child-focused, trauma-informed contact service facilitating contact for separated families and out-of-home-care agencies across Sydney, Newcastle, the Central Coast and Wollongong, and is affiliated with the Australian Children's Contact Services Association.
Leveraging over 20 years of social work expertise, we have the insight needed to manage complex family dynamics. Family Konnect is a trusted, compliant partner for your out-of-home care support requirements: a flexible, professional workforce ready to support your team and deliver positive outcomes for children and young people.
We act as a reliable extension of your team. By managing the daily logistics and the reporting, we let you dedicate more time to the other facets of case management.
What we offer
A flexible, professional workforce ready to support your team and deliver positive outcomes for children and young people.
A secure, neutral environment where risk is managed and children keep their family connections under expert observation. Our team handles the logistics, from transport to de-escalation, so sessions run smoothly and strictly within the case plan.
Each visit ends in a detailed, objective observation report: the clear, court-ready record you need for future planning and legal proceedings.
Reliable, supervised transport from door to door, so children feel safe, supported and at ease. Our staff manage the journey with patience and understanding, turning a simple trip into a calm transition for the young person.
Transport can be arranged beyond our usual areas, subject to supervisor availability.
Time for carers to recharge, which helps prevent burnout and keeps placements stable for the long term. Our team steps in with genuine care to keep the household's usual rhythm, so the child feels safe, heard and comfortable while their carer is away.
A consistent, friendly presence means the child experiences no disruption to their sense of security.
A structured model that balances the necessary supervision with active mentoring in daily life skills, such as cooking, budgeting and self-care. Our team builds rapport to guide young people through the challenges of adolescence in a safe, home-like setting.
By focusing on tangible growth and routine, we prepare them for the realities of living independently once they leave care. Daily support notes are included, and photos if requested.
Where we work
We travel across Greater Sydney, the Central Coast, Newcastle and the Illawarra, so children meet in venues familiar to them.
Not sure if we cover a suburb? Call 1800 842 048 and we will confirm the same day. Supervised transport can be arranged beyond these areas, subject to supervisor availability.
Referrals and bookings
A streamlined intake, so support starts quickly.
Any representative of the organisation can refer, such as a caseworker or a manager. Start with the referral form below, or email the job request to contact@familykonnect.com.au.
We reply with a quote that sets out all the required hours and the request details.
Once we receive a booking we confirm it and assign a support worker or supervisor, depending on the service, and share the worker's details with the caseworker or manager responsible for the case. Where possible, the caseworker or Family Konnect prepares a visit schedule.
For ongoing, long-term arrangements we also prepare a service agreement, a roster of the supervisors working with the family, and running notes and contact reports.
Referral form
What we need to quote and to book: your organisation, the child, the carer and the parents, and the service you are asking for. It takes about 10 minutes. Prefer email? Send the job request to contact@familykonnect.com.au instead.
Why partner with Family Konnect
The safety of the young people in your care is your absolute priority. Our team is rigorously background-checked and brings extensive hands-on experience in supporting vulnerable children, so every interaction is handled with professional skill and genuine empathy.
Our staff handle the day-to-day complexities of each case with skill and empathy, so you can focus on case management and the critical decisions. We provide comprehensive, timely reports and keep communication clear throughout, working in partnership for the best outcome for every child.
Meaningful progress happens within safe relationships, so we prioritise consistent staffing: the same worker with the same child wherever we can, without the stress of constant new faces.
Our child protection experience means we understand how demanding a caseworker's caseload can be. We offer flexible scheduling and can accommodate last-minute requests, recognising that children may be in crisis or need support at short notice.
We hold $20 million public liability and $10 million professional indemnity insurance for every service we provide. Certificates of currency are available on request.
Family Konnect has zero tolerance for child abuse, neglect or harm of any kind, and works to the ten NSW Child Safe Standards administered by the Office of the Children's Guardian. Read our promise to children, or download the Child Safe Policy Manual (PDF).
Fees and service details
Transparent, competitive pricing. Every service is billed by the hour at the day's rate. Contact our team to discuss specific needs, check availability and receive a tailored quote.
| Service | Weekday | Saturday | Sunday | Public holiday |
|---|---|---|---|---|
| Contact supervision, transport, respite and in-home supportThe same hourly rate for every service type | $110$100 + GST | $132$120 + GST | $154$140 + GST | $198$180 + GST |
Fees for private families, such as supervised changeovers and supervised visits, are on our fees page.
Partner with Family Konnect
Reach out to discuss your specific case requirements, or start the referral process.
Call, email, or start your intake online. There is no waiting list, and we can begin as soon as both parents have completed intake.
Family Konnect is an affiliate of the Australian Children's Contact Services Association, ensuring professional and ethical service delivery.
