Supervised Changeovers
What are Supervised
Changeovers
A supervised changeover is a safe, neutral process that allows children to transition between parents or carers without conflict or direct contact between the adults. It is especially helpful in situations where communication is strained, there are safety concerns, or where court orders require a third party to manage handovers.
At Family Konnect, our trained staff facilitate the exchange in a calm and structured environment, supporting the child’s sense of stability and security. By removing the stress and tension that can arise during changeovers, we help children feel more comfortable and supported during family transitions. The focus is always on the child’s wellbeing, ensuring they can move between parents in a safe, consistent, and emotionally healthy way.
What happens during a
Supervised
Changeover?
During a supervised changeover, a trained staff member is present to manage the exchange of the child between parents or carers.
Parents arrive at separate times or use different entry points to avoid direct contact, and the child is calmly supported throughout the transition. The supervising staff ensures the handover is smooth, minimises any potential conflict, and provides reassurance to the child.
Once the changeover is complete, the parent departing leaves before the other arrives or moves out of sight, depending on the arrangement. This process helps reduce stress for everyone involved and supports a consistent, child-focused routine.
Supervised changeovers take place in safe, neutral, and child-friendly locations that support a calm transition between parents. We carefully select venues that prioritise the comfort and wellbeing of children, such as parks, community spaces, or public areas with low stimulation. To see a list of our recommended locations, please visit our Recommended Venues page.
Where does the Changeover take place?
Child Familiarisation Session
A child familiarisation session is an optional extra step we offer before beginning services such as supervised visits, changeovers, transport, or respite care. During this session, a Family Konnect Contact supervisor visits the child in their home environment to gently introduce themselves and begin forming a connection. Meeting the supervisor in a familiar and safe setting helps the child feel more at ease, reducing anxiety and creating a sense of trust before any formal service begins. This early introduction supports a smoother and more positive experience during future contact, as the child is more likely to feel comfortable and secure knowing who will be accompanying or supervising them. Familiarisation sessions are especially valuable for younger children or those who may be experiencing contact supervision for the first time.
Let us know how we can help you!
0406-864-861
