TRUSTED PARTNERS AND ASSOCIATIONS
Why Families Choose Family Konnect
Zero Parent Contact
Eliminate conflict with absolutely no face-to-face contact between parents during handovers.
No Waiting Lists
Skip the long delays of other services with our immediate private intake availability.
Child-Focused
Ensure a calm and stress-free transition for your child in a safe, neutral environment.
What happens during a supervised changeover?
Smooth and Safe Transition
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Our Supervised Changeovers follow a strict safety plan, utilising staggered arrival times and separate entry points for each party.
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Our trained staff act as a reassuring bridge, focusing entirely on the child’s comfort during the handover. ​Our priority is to make the transition as positive and stress-free as possible.
Comprehensive Changeover Reporting
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After the changeover has been completed, a detailed but concise report will be written that details the events of the changeover, highlighting the strengths and issues if any.
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This is already included in the price of the changeover package.
1
Arrival
Parents arrive separately; child greeted by staff at neutral entry point.
2
Supportive handover
Staff oversees the child’s transition with child comfort in mind at all times.
3
Departure Transition
Departing parent leaves and then other parent is contacted to arrive.
4
Staff wrap-up
Staff check in with child and receiving parent to ensure comfort and clarity.
Where can the changeovers take place?
Supervised changeovers take place in safe, neutral, and child-friendly locations that support a calm transition between parents.
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We carefully select venues that prioritise the comfort and wellbeing of children, such as parks, community spaces, or public areas with low stimulation. To see a list of our recommended locations, please visit our recommended venues page.
Sydney Park, Alexandria
Playgrounds, open space and easy access.
Pirrama Park, Pyrmont
Large play areas and lawns in a heritage setting.
Rotary Play Park, Berry
Open child-friendly setting, with games.
McDonald's Car Park
Accessible meeting point for easy arrivals and departures.
How do I explain supervised changovers to my child?
Emotional Preparation & Consistency
Tell your child three things: where they are going, who will be there, and when they will see you again. The last one matters most. Most changeover nerves are not about the other house, they are about not knowing when they are coming back. "I will see you back at the same park on Sunday afternoon" settles a child faster than any amount of reassurance.
If you can, walk through the venue beforehand so the place is already familiar, and pack the bag together the night before so nothing is rushed on the day and your child knows what is coming with them.
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​Children at a changeover watch the face of the parent they are leaving. If you look upset, they read it as evidence that being happy to go is a betrayal. Saying plainly that you want them to have a good time, and that you will be fine, lifts a weight most children carry without ever mentioning it.
Familiarising with the Supervisor
To reduce anxiety, we make sure a friendly face is already familiar before the first changeover. We provide a photo of the allocated Contact Supervisor in advance so your child recognises their support person on arrival, and where appropriate we can arrange a short introductory call or meeting first.
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It helps to explain the supervisor's job in your child's own terms: they are the person who says hello, walks you across, and makes sure everything goes smoothly. Wherever possible we keep the same supervisor across your changeovers, so the person your child meets on the first day is the person waiting for them months later.
Child Familiarisation Session
​Our Child Familiarisation Session is a supportive, one-on-one visit designed to help children feel comfortable and confident before beginning supervised contact. This session takes place in the child’s home to provide a familiar and reassuring environment, allowing the child to meet the allocated supervisor in a relaxed, low-pressure setting.
We use this session to answer the child's questions, explain the process in age-appropriate terms, and establish a foundation of trust and rapport. A detailed written report is provided following the session, documenting observations and the child’s level of engagement.​
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This service is highly recommended for children not yet prepared to begin contact; if you would like this additional service please mention it during your intake.
