TRUSTED PARTNERS AND ASSOCIATIONS
Why Families Choose Family Konnect
Zero Parent Contact
Eliminate conflict with absolutely no face-to-face contact between parents during handovers.
No Waiting Lists
Skip the long delays of other services with our immediate private intake availability.
Child-Focused
Ensure a calm and stress-free transition for your child in a safe, neutral environment.
What happens during a supervised changeover?
Smooth and Safe Transition
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Our Supervised Changeovers follow a strict safety plan, utilizing staggered arrival times and separate entry points for each party.
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Our trained staff act as a reassuring bridge, focusing entirely on the child’s comfort during the handover. ​Our priority is to make the transition as positive and stress-free as possible.
Comprehensive Changeover Reporting
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After the changeover has been completed, a detailed but concise report will be written that details the events of the changeover, highlighting the strengths and issues if any.
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This is already included in the price of the changeover package.
1
Arrival
Parents arrive separately; child greeted by staff at neutral entry point.
2
Supportive handover
Staff oversees the child’s transition with child comfort in mind at all times.
Departure Transition
Departing parent leaves and then other parent is contacted to arrive.
4
Staff wrap-up
Staff check in with child and receiving parent to ensure comfort and clarity.
3
Where can the changeovers take place?
Supervised changeovers take place in safe, neutral, and child-friendly locations that support a calm transition between parents.
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We carefully select venues that prioritise the comfort and wellbeing of children, such as parks, community spaces, or public areas with low stimulation. To see a list of our recommended locations, please visit our recommended venues page.
Child-friendly Venue Examples
Sydney Park, Alexandria
Playgrounds, open space and easy access.
Rotary Play Park, Berry
Open child-friendly setting, with games
Blackbutt Reserve, Kotara
Nature reserve with wide open areas
Mcdonalds Carpark
Accessible meeting point for easy arrivals and departures.
Child Familiarisation Session
​Our Child Familiarisation Session is a supportive, one-on-one visit designed to help children feel comfortable and confident before beginning supervised contact. This session takes place in the child’s home to provide a familiar and reassuring environment, allowing the child to meet the allocated supervisor in a relaxed, low-pressure setting.
We use this session to answer the child's questions, explain the process in age-appropriate terms, and establish a foundation of trust and rapport. A detailed written report is provided following the session, documenting observations and the child’s level of engagement.​
This service is highly recommended for anxious children; if you would like this additional service please mention it during your intake.
What should I tell my child/ren about supervised changeovers
Emotional Preparation & Consistency
Preparing your child is a vital step in ensuring a successful visit. Children often mirror their parents' emotions, so we encourage using calm, simple, and age-appropriate language. Frame the visit as an opportunity to spend 'special time' with their family member in a safe, fun environment. If possible, visiting the location prior to the scheduled session can help the child feel familiar and comfortable with the surroundings.
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Familiarising with the Supervisor
To reduce anxiety, we ensure the child knows a friendly face will be there to help. We provide a photo of the allocated Contact Supervisor to the residential parent in advance, allowing the child to recognize their support person before they arrive. Where appropriate, we can also facilitate a brief introductory phone call or pre-visit meeting to build rapport and ensure the child feels safe and supported from the very start.
