TRUSTED PARTNERS AND ASSOCIATIONS
Why Families Choose Family Konnect
Immediate start after intake We streamline the intake process so you can start visits sooner.
Safety & wellbeing first
Every decision is child-focused, prioritising comfort and secure interactions.
Convenient Venues
Venues in the community across NSW and a contact room in Pyrmont, NSW
Building Connections in a Nurturing Environment
​Professional & Impartial Observation​​
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​A Family Konnect Contact Visit Supervisor will observe the interaction between the child and the parent to ensure the visit is conducted under safe conditions.
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Our staff act as a supportive, neutral third party; vigilant regarding safety, yet unobtrusive enough to allow natural bonding to occur.​
Court-Ready Reporting
All conversations, physical interactions, behaviours and other key events are documented in an impartial contact report. The report includes:
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List of Participants
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Presentation of child/ren prior to contact
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Interactions during the visit with 5 minute time stamps
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Final summary / comments on the visit
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8 photos of family interactions
How it Works
Intake
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Quick process where we get to know your family situation and child's needs.
Scheduled Visits
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Visits in indoor / outdoor community venues where the child will be happy
Reports
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Objective court ready reports emailed within 72 hours of the visit.
Visits in your community
The location of a contact visit is crucial for the child’s comfort. We determine the most appropriate venue based on the child's needs, strict safety risk assessments, and compliance with specific court orders or agreements. Whether it is a local park, library, or play centre, we ensure the environment allows for natural interaction while meeting all WHS and safety requirements.
Please view our recommended venues page for examples of suitable locations in your community.
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Additionally we conduct supervised contact visits in a contact centre setting in the Pyrmont Community Centre, please contact us via email or phone to inquire.
Child-friendly Venues Examples
Sydney Park, Alexandria
Playgrounds, open space and easy access.
Centennial Parklands
Shaded areas, ponds,
bikes and a long circuit walk.
Parramatta Park
Large play areas and lawns in a heritage setting.
Speers Point Park
Large outdoor playground, green areas and lakeside paths
What should I tell my child/ren about supervised contact visits?
Emotional Preparation & Consistency
Preparing your child is a vital step in ensuring a successful visit. Children often mirror their parents' emotions, so we encourage using calm, simple, and age-appropriate language. Frame the visit as an opportunity to spend 'special time' with their family member in a safe, fun environment. If possible, visiting the location prior to the scheduled session can help the child feel familiar and comfortable with the surroundings.
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Familiarising with the Supervisor
To reduce anxiety, we ensure the child knows a friendly face will be there to help. We provide a photo of the allocated Contact Supervisor to the residential parent in advance, allowing the child to recognise their support person before they arrive. Where appropriate, we can also facilitate a brief introductory meet and greet to build familiarity and ensure the child feels safe and supported from the very start.
Child Familiarisation Session
​Our Child Familiarisation Session is a supportive, one-on-one visit designed to help children feel comfortable and confident before beginning supervised contact. This session takes place in the child’s home to provide a familiar and reassuring environment, allowing the child to meet the allocated supervisor in a relaxed, low-pressure setting.
We use this session to answer the child's questions, explain the process in age-appropriate terms, and establish a foundation of trust and rapport. A written report is provided following the session, documenting observations and the child’s level of engagement.​
This service is highly recommended for children not yet prepared to begin contact; if you would like this additional service please mention it during your intake.
