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Contact supervision is a service where a trained, neutral professional oversees visits between a child and a parent to ensure the child’s safety and wellbeing. It is often required under court orders but can also be arranged voluntarily. The supervisor documents the visit and supports a safe, child-focused environment.

Contact supervision can be requested by the Family Court, Children’s Court, the Department of Communities and Justice (DCJ), or non-government organisations (NGOs). Parents or carers may also organise supervision privately when safety or conflict is a concern. We work closely with both court-ordered and private referrals.

Supervised visits can take place in community settings such as parks, play centres, or agreed-upon locations that are safe and suitable for the child. The location is chosen based on the needs of the child and any court requirements. We aim to create a calm and neutral environment to support the parent-child relationship.

Cancellations must be made by 10 a.m. the day before a weekday service and by 10 a.m. Friday for any weekend service. Cancellations made after this time will be charged in full, as staff and resources are already committed. Exceptions may be considered in cases of genuine emergency or exceptional circumstances.

Visit reports are typically completed and delivered within three business days. We understand the importance of timely documentation for case management and court processes. If an urgent report is required, please contact us in advance to discuss availability.

You can access useful links, policies, and referral information on our Resources page on the website. This includes materials for parents, carers, legal professionals, and caseworkers. If you're unsure what you need, feel free to contact us directly for guidance.