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Let us know how we can support you or your family, and we will be in touch soon. Or call or email us directly: we are open 8:30 am to 7 pm, every day.

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Phone
1800 842 048
Email
contact@familykonnect.com.au
Hours
8:30 am to 7 pm, every day
Post
PO Box 192, Pyrmont NSW 2009

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Helpful questions and answers

Clear answers about supervision, venues and intake

Unlike many subsidised agencies that struggle with long delays, Family Konnect is a private service with immediate intake availability. We can typically begin the assessment as soon as both parents have completed their forms.
Both parents submit their online forms. Each parent is then invited to a phone intake interview, so we can learn about the family's circumstances and the children's needs, and arrange the visit schedule.
Fixed fees, GST included, with no hidden costs. View the full fee structure.
Yes, our reports are written to be filed in the Family Court. Every report is a comprehensive, time-stamped account, written as the visit happens, from arrival to the final handover: the visit details, any court orders, who was present, how your child presented before contact, the account of the visit, a final summary, and 8 photos. Both parents receive the same report within 3 business days, so there is one objective record rather than two competing accounts.
In neutral, familiar places chosen for the child: parks, libraries, play centres and other community venues, and a room at the Pyrmont Community Centre for families who need a contact room in Sydney. See our recommended venues.

All questions and answers

Starting a service

The quickest way to start

A message is welcome at any time. If you already know what you need, these three pages get you there faster.

Families

Both parents complete the intake form, and we contact the other parent ourselves once we have their email address. The first visit can be in as little as 2 days once both parents have completed intake, subject to availability.

Start intake form

Family lawyers

How to refer, what every report contains and the fees, with a one-page referral pack to download. Subpoenas can be served by email to contact@familykonnect.com.au.

For family lawyers

DCJ and NGOs

Contact supervision, supervised transport, respite and in-home support for children and young people in care. Refer a client or request a quote.

For agencies

Ready to move forward? We are here to help.

Call, email, or start your intake online. There is no waiting list, and we can begin as soon as both parents have completed intake.

Intake form 1800 842 048
Nurturing spaces, stronger bonds.

Family Konnect is an affiliate of the Australian Children's Contact Services Association, ensuring professional and ethical service delivery.

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