Online supervised contact
Supervised video contact on Zoom, for when being in the same room is not possible. A supervisor hosts the whole session, and both parents receive a full written report.
What online contact is
A Family Konnect supervisor joins the session for its full duration and stays present throughout.
Our role online is the same as it is in a park or a contact room: a supportive, neutral third party, attentive to safety and to the child's comfort, yet unobtrusive enough to let a real conversation happen.
The supervisor manages the practical side as well, opening the session, admitting each party and closing it at the agreed time, so neither parent has to arrange anything directly with the other, and no personal contact details pass between parents.
Online contact keeps a relationship going when being in the same room is not possible, with the same supervision, the same impartiality, and a written record you can rely on.
How a session runs
At intake we agree the day and the time, and any conditions in the orders. We send both parties the Zoom joining details in advance.
The supervisor opens the Zoom session and admits each party. Neither parent needs the other's contact details.
The supervisor stays for the whole hour, attentive to the child's comfort, and handles any technical interruption.
The supervisor closes the session at the agreed time and writes the report, which both parents receive.
The report
Where an in-person visit produces a contact report with photographs, an online session produces a written report: a comprehensive record of what was said.
Both parents receive the same report, so there is one impartial record of the session rather than two competing accounts.
It is written to the same standard as our visit reports, by the supervisor who was present for the whole session, and it is included in the price.
Family lawyers will find how to refer and what every report contains on our page for family lawyers.
The platform
We supervise online contact on Zoom only: one platform the supervisor hosts and knows well, that works on a phone, a tablet or a computer, and that costs the family nothing.
We send both parties the joining details in advance, and the supervisor hosts the session itself, so no personal contact details pass between parents.
We do not supervise over FaceTime, Microsoft Teams or a phone call: every session runs the same way, on Zoom, so a court, an agency and both parents know exactly what to expect.
Fees, GST included
Fixed fees with no admin fees and no waiting list. The report is included.
| Service | Weekday | Saturday | Sunday | Public holiday |
|---|---|---|---|---|
| Online contact, one hourIncludes the report | $190 | $210 | $230 | $270 |
For longer calls or other arrangements, contact us.
Preparing your child
Children take their cue from the adults around them, so calm, simple, age-appropriate language works best. Frame the session as special time with their family member.
Sit somewhere quiet and familiar, with the screen at your child's eye level, and let them bring something to show: a drawing, a toy, a school book. Young children find it far easier to show than to talk.
Expect a shorter session than an in-person visit would be, and a different rhythm: pauses, a wander off screen and back, are normal.
We provide a photo of the allocated supervisor to the residential parent in advance, so your child recognises their support person before the session begins, and where appropriate we can arrange a brief introductory call first.
Children almost always ask who the supervisor is, and the answer that works is the true one, said simply: they are there to help the call go well.
Call, email, or start your intake online. There is no waiting list, and we can begin as soon as both parents have completed intake.
Family Konnect is an affiliate of the Australian Children's Contact Services Association, ensuring professional and ethical service delivery.
