For family law professionals
Every report is a comprehensive, time-stamped account, written as the visit happens, from arrival to the final handover.
Founded by a social worker with over 20 years' experience, Family Konnect is a child-focused, trauma-informed contact service facilitating contact for separated families and out-of-home-care agencies across Sydney, Newcastle, the Central Coast and Wollongong, and is affiliated with the Australian Children's Contact Services Association.
Every supervisor holds a Working With Children Check verified through the Office of the Children's Guardian and a national police clearance.
Outstanding supervision and casework support; flexible, child-centred and highly professional. We strongly recommend your services.
What we are for
The service is built around the three points where these arrangements break down.
An order made on the assumption of a long queue sits unperformed, and the parent who is waiting is the one who looks non-compliant. We have no waiting list. First visit in as little as 2 days once both parents have completed intake, subject to availability.
A report that arrives weeks later, or reaches one parent only, is worth little at the next mention. Ours reaches both parents within 3 business days.
A child meeting a supervisor and a parent in the same hour is a lot to ask. An optional child familiarisation session, or a meet and greet just before the first visit, means it is not also a first introduction.
How it works
Refer directly, or give your client our details and let them make contact. Either works.
Call 1800 842 048 or email contact@familykonnect.com.au with the family name, the orders or the proposed arrangement, and the area.
The form is at www.familykonnect.com.au/intake-form. Once we have the other parent's email address we contact them as well; your client telling them too speeds things up.
A phone intake interview with each parent, separately, then a service agreement signed by each parent.
In as little as 2 days once both parents have completed intake, subject to availability. The report reaches both parents within 3 business days.
Three things worth saying before they call us.
The services
Visits run in four settings, chosen around the child, any conditions in the orders and how easily everyone can get there. Supervised changeovers are a separate service, booked on their own.
Parks, libraries, play centres and indoor activity venues across the fourteen areas. Most families choose these, because they feel natural to a child.
Where an order requires a contact centre, visits run in our room at the Pyrmont Community Centre.
In the supervised parent's home, once a home safety check has confirmed the home is suitable.
Video contact on Zoom for one hour, hosted by a supervisor throughout, with a full written report to both parents. For families separated by distance, or where being in the same room is not possible for now.
Time between a child and a parent with a neutral supervisor present throughout, in any of the settings above. Visits run for three hours at a minimum and longer by the hour, and a report of every visit goes to both parents within 3 business days.
A staggered handover at a neutral venue, so the child moves between parents without the parents meeting. It is not part of a supervised visit and is booked on its own: a single changeover, or the package of both directions, with a report of each changeover to both parents.
Evidence
Every report goes to both parents within 3 business days.
Subpoenaed records are produced within 5 business days. The fee depends on how long we have worked with the family and is on the fees table.
Easy to liaise with and proactive. Reports were highly professional and child-focused, giving a clear picture of the child's experience.
Fees
Every figure is the amount your client pays. Fees are payable in advance of each session; where an order splits the cost, each parent is invoiced their share.
| Service | Weekday | Saturday | Sunday | Public holiday |
|---|---|---|---|---|
| Supervised visit, first 3 hoursThe minimum visit; longer by the hour | $430 | $495 | $540 | $630 |
| Each additional hour | $110 | $130 | $150 | $180 |
| Supervised changeover packageBoth directions, with two reports | $290 | $330 | $370 | $450 |
| Single changeover | $180 | $200 | $220 | $270 |
| Online contact, one hour | $190 | $210 | $230 | $270 |
| Service | Weekday | Weekend |
|---|---|---|
| Intake interview, per parent RequiredBy phone, each parent separately | $150 | $150 |
| Child familiarisation session Optional | $220 | $280 |
| Home safety check Optional | $180 | $240 |
| Meet and greet Optional | $60 | $80 |
| Time we have worked with the family | Fee |
|---|---|
| Up to 6 months | $320 |
| 6 to 12 months | $440 |
| More than 12 months | $580 |
| Legal Aid requests | Quoted on request |
Travel beyond our usual area is quoted before anything is booked.
Availability
Fourteen areas across Sydney, the Central Coast, Newcastle and the Illawarra, open 8:30 am to 7 pm, every day of the year. There is no waiting list: first visit in as little as 2 days once both parents have completed intake, subject to availability.
Visits happen in parks, libraries, play centres and other community venues, in the supervised parent's home after a home safety check, and in a room at the Pyrmont Community Centre.
For your files
One page to keep, or to hand to a client: what Family Konnect does, how to refer, the fees, where supervision happens and how to reach us. It says what this page says, on a single sheet.
Download the referral pack (PDF)
Founded by a social worker with over 20 years' experience, Family Konnect is a child-focused, trauma-informed contact service facilitating contact for separated families and out-of-home-care agencies across Sydney, Newcastle, the Central Coast and Wollongong, and is affiliated with the Australian Children's Contact Services Association.
Every report is a comprehensive, time-stamped account, written as the visit happens, from arrival to the final handover. Reports go to both parents within 3 business days.
Supervised visits run for three hours at a minimum and longer by the hour; the report and its photographs are included in the fee.
| Service | Weekday | Saturday | Sunday | Public holiday |
|---|---|---|---|---|
| Supervised visit, first 3 hoursThe minimum visit; longer by the hour | $430 | $495 | $540 | $630 |
| Each additional hour | $110 | $130 | $150 | $180 |
| Supervised changeover package, both directions, with two reports | $290 | $330 | $370 | $450 |
| Single changeover | $180 | $200 | $220 | $270 |
| Online contact, one hour | $190 | $210 | $230 | $270 |
Before the first visit: an intake interview with each parent is required, $150 per parent (by phone, each parent separately). Optional additional services, booked only when a child or a venue needs them: child familiarisation session $220 weekday, $280 weekend; home safety check $180 weekday, $240 weekend; meet and greet $60 weekday, $80 weekend. Subpoenas, produced within 5 business days: $320 where Family Konnect has worked with the family for up to 6 months, $440 for 6 to 12 months, $580 for more than 12 months; Legal Aid requests are quoted on request. Travel beyond our usual area is quoted before anything is booked. Fees are payable in advance of each session; where an order splits the cost, each parent is invoiced their share.
In the community. Parks, libraries, play centres and indoor activity venues across the fourteen areas; most families choose these.
In a contact room. Where an order requires a contact centre, in our room at the Pyrmont Community Centre.
In the parent's home. In the supervised parent's home, once a home safety check has confirmed it is suitable.
Online. Video contact on Zoom for one hour, hosted by a supervisor, with a full written report to both parents.
Supervised changeovers are a separate service from supervised visits: a staggered handover at a neutral venue, so the child moves between parents without the parents meeting, booked on its own, with a report of each changeover.
Call, email, or start your intake online. There is no waiting list, and we can begin as soon as both parents have completed intake.
Family Konnect is an affiliate of the Australian Children's Contact Services Association, ensuring professional and ethical service delivery.
